The Village of Cumberland, together with the Accessibility and Inclusion Committee, is creating an Action Plan to remove barriers to make Village Services more inclusive, equitable and accessible for everyone.

What we hope to learn:

The Village would like to learn about barriers you, or a person you support, have experienced while accessing Village programs, services and information. Examples include:

• Customer Service
• Village communication, website and engagement tools
• Recreation Programs
• Council meetings and elections
• Bylaw services
• Solid Waste Collection
• Snow and Ice Control
• How roads and sidewalks are maintained
• How drinking water and sanitary sewer services are provided
• How fire protection and emergency services are provided

The Survey focuses on three key areas:

• Attitudes and Understanding
• Communications, Engagement and Technology
• Programs, Services and Practices

We Want to Hear from You!

This survey is open to everyone who uses Village services. We especially want to hear from people whose voices may be under-represented, including Indigenous peoples, people with disabilities, caregivers, seniors, LGBTQ2S+ community members, people from visible minority groups, people with diverse language and cultural backgrounds, and people experiencing social, economic, or literacy barriers.

How to Participate

• Complete the survey online via the following link.
• Pick up and drop off of paper survey at the Village Office or the Recreation Centre.
• Email a photo/scan of your survey to info@cumberland.ca

Need help? Contact info@cumberland.ca or call 250-336-2291.

Survey deadline: December 1, 2025

Responses to this survey will be compiled to identify, remove and prevent barriers to Village programs and services. An individual’s personal information is received in confidence and will not be disclosed to the public.

All responses are private and protected under the Freedom of Information and Protection of Privacy Act. If you have questions, please contact info@cumberland.ca.